Voice-over Internet Protocol, also known as VoIP, is commonly used in contact centers all over the world. It’s a unique system that companies use to make it easier for them to route calls to their own network, rather than by using a phone company’s line. The method is known as “Call termination”, or as it is sometimes known, “Voice termination”.
At first it might seem like voice termination is some sort of feature of a domestic telephone system. However, this is not actually the case. Voice Termination is normally used on a much larger scale by medium-to-large sized companies and organizations.
VOIP systems are growing in popularity for a number of reasons. Not only is it sometimes the cheaper option, but it offers a range of flexible benefits that are not provided in traditional systems.
Accessibility and Convenience
The growth of the internet has made many things much easier for businesses. VOIP adds another layer of usability and convenience for its users. Every company needs telephones to operate their daily business. However, the advent of VOIP has meant that they needn't necessarily subscribe to dated telephone exchange services. The flexibility of VOIP means they can run their own service conveniently.
Why is it more convenient? Well, it uses the Internet. The Internet is probably the more stable communication medium for most people, provided of course you have a decent service provider. Voice termination works by routing a telephone call from one provider to another over the internet, bypassing a phone company.
This also obviously means it can save you money. For decades traditional phone companies have used their monopoly of the market to artificially inflate prices and offer poor services. The rise of VOIP services has meant businesses and customers can now take control of their communication options for themselves.
Safety and Security
Although traditional phone exchanges might seem safer, they are not without problems. Some will argue that security online is still not 100%. While this might be the case, there are a number of measures users can take to protect their network. Many of these are tried and tested to withstand advanced hacking attempts, something which is very unlikely in reality. Although calls can sometimes be interrupted due to loss of internet connections, such issues are improving over time.
Types of VoIP
A term that is becoming increasingly popular among highly-developed countries, VoIP voice termination can be basically described as a means of providing a simple path through which voice can be routed over the Internet. This technology is ideally used by a wide range of businesses – from giant corporations to medium enterprises, as well as independent personal users at home.
There are different VoIP service providers that can be compared based on function and cost efficiency. Residential VoIP can provide much cheaper rates than independent phone line companies, saving at least $500 per year for an average consumer. Personal VOIP services are especially popular amongst those who make a lot of international calls. The cost of doing so on traditional phones can be very restrictive, whereas you can contact anyone anywhere in the world over the internet for free.
Businesses often save thousands of dollars per year by switching to the right VoIP service. Nowadays, contact centers across the planet are expanding their reach. It is much easier to use VoIP since long distance restrictions of phone companies would sometimes be a nuisance for a business.
Although VOIP might not be perfect, it's ideal in many situations. If your Internet service provider, or ISP, gets any kind of service outages, VoIP will be rendered useless. This doesn't stop people from Tennessee to Timbuktu relying on email or instant messaging to get their work done.
Call termination does not come without any business risks. Due to the fact that the nature of the system is virtual and real-time, unexpected situations such as unmet commitments and overlooked parameter information might occur.
Some countries in Asia and the Middle East generally put voice termination under strict regulatory standards and guidelines. These restrictions are due to the fact that such countries try to maintain a high level of control and awareness of what everyone is doing. Despite its money-saving benefits, the governments concerned would still prefer to impose security under their jurisdiction.
Also, VOIP is not always that environmental friendly. You have to have your computer turned on 100% of the time. Although this might seem like a disadvantage to some, others in the business world realize that it's profit that counts. This is where VOIP services can come into their own.
Every business should always encounter change, or else they lose way to competitors. Those stuck in the past are often left behind themselves. For private consumers, VOIP services are a breeze to use and offer a range of functions at affordable prices. Lives can be made easier by improving the way distant relatives communicate.
For businesses, the situation is also improved. The simple addition of a headset rather than a handset can increase productivity immensely as workers can multi-task and communicate whilst working. The ease in which you can connect two distant call-centers is also of great benefit, as well as the price. VOIP provides another level of connectivity and communication. Even for those who prefer to stay with older services, the added competition is healthy for the market.
The modern business world has been revolutionalized by a new range of communication options, providing ease of use at affordable prices. In today's market, voice termination has become a central part of large businesses, especially those running call centers.